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  • Q: Why do online prices and promotions differ from those at my local Ashley HomeStore?

    A:

    Prices, styles, promotions and availability may vary by store and online.




  • Q: Do you price match?

    A:

    At this time, we do not price match.


  • Q: Can I order by telephone?

    A:

    At this time, we cannot take orders over the phone.  Please visit ashleyfurniturehomestore.com or shop a HomeStore near you. Click here for Store Locator.

  • Q: What forms of payment are accepted?

    A:

    We accept Visa®, MasterCard®, American Express® and Discover® cards. Only one credit card will be accepted per order as we are unable to process an order on two separate credit cards. We also offer the Ashley Advantage™ credit card issued by Synchrony Financial. Click here to learn more.

  • Q: Can I use my Ashley Advantage™ card to pay for online purchases?

    A:

    You can pay for online purchases using an Ashley Advantage™ credit card issued by Synchrony Financial. To apply, click here. If you already have an Ashley Advantage™ card through Synchrony, you can use it online. We are unable to accept HomeStore cards issued by other financial providers. 




  • Q: When is my credit card charged for an online purchase?

    A:

    For standard shipping, your credit card will be charged on the date the order ships.

    For home delivery purchases, the credit card is charged on the day your order is delivered or the next business day.

  • Q: What is a pre-authorization charge?

    A:

    A pre-authorization is a type of pending bank hold used to check an account for validity or approve funding for a purchase you attempt to make. A merchant may pre-authorize an amount before you make a purchase (such as ASHLEYFURNITUREHOMESTORE.com order), then submit a final charge later (such as when your ASHLEYFURNITUREHOMESTORE.com order ships to you). That final charge amount is often different from the merchant's pre-authorized amount.

    Another type of pre-authorization charge is for a purchase that was approved but won't be posted to your account until later. Keep in mind, a charge may be pending for a few days, which essentially holds the pending funds for the intended purchase but does not charge them permanently. Once the permanent charge is posted, the pre-authorization charge will "fall off" your account. (Timeframe depends on your financial institution). Contact your financial institution if this does not occur.

  • Q: Why am I seeing multiple pending charges?

    A:

    1: Ashcomm will request one authorization against your credit card per order confirmation number.  The sum of the authorizations will equal the total of your order.

    2: If “Submit” is clicked more than once or if an address is entered incorrectly, then there is a possibility that multiple pre-authorizations will be sent. Only one of the pre-authorization will be charged to your account upon shipment of your order.

    The remaining pre-authorizations will drop off in accordance with your financial institution’s withholding periods. Ashleyhomestore.com is not responsible for these pending authorizations.

  • Q: What is the CVN or Credit Card Verification number?

    A:

    This number printed on your card provides a security feature for purchases made using your credit card. For Visa, MasterCard and Discover Card, it is the last three digits printed on the back of the card.

    For American Express, it is the four digits printed above the account number on the front of the card. It generally appears to the right of your credit card number.

    CVN Number

  • Q: What internet browser do I need to shop online?

    A:

    If you are using an older browser to navigate our site, your online shopping experience may not go smoothly. To help resolve difficulties while shopping or ordering, download the current version of any of the following recommended browser websites. Updating your browser with the latest version enhances website speed and functionality, as well as increases security and virus protection.

  • Q: What is Ashley HomeStore’s Privacy Policy?

    A:

    Review our Privacy Policy.

  • Q: Can I finance my online order?

    A:

    Yes. Click here to apply for an Ashley Advantage™ credit card. 

  • Q: Do you have financing plans?

    A:

    Yes. For details about our current financing promotions, click here.

     

  • Q: Can I pay my bill online?

    A:

    Yes. Pay your Ashley Advantage™ credit card bill issued by Synchrony Financial here

  • Q: Do you offer layaway?

    A:

    We do not have an online layaway, however, your local HomeStore may offer this service. Click here for Store Locator.

  • Q: How do I know you’ve received my order?

    A:

    You will receive an email with your order confirmation(s) after your order has been placed. Please review this email and contact customer care at 866-434-3393 if anything requires correction.

  • Q: How do I check the status of my online order?

    A:

    Your order is ready for online status-tracking shortly (15 minutes approx.) after it is placed! If you have created an Ashley HomeStore account when placing the order, go online and log into My Account, then click on Order History.

    Guest order tracking is also available on line; navigate your mouse to my account at the top of the page, click order status, and then enter in your confirmation number, your email and your billing zip, under the area of unregistered customer order status. (To find your confirmation number check the email we sent you when your order was placed on line.)

    If you checked out as a guest, please call Customer Care at  866-436-3393, Monday through Friday, 7 a.m. to 7 p.m. (CT) & Saturday, 7 a.m. to 5:30 p.m. (CT) and we will be happy to assist.  Have your confirmation number, email, and billing ZIP code to use this service (confirmation number is located within your emailed order confirmation.)

  • Q: Can I make changes or cancel my online order?

    A:

    As soon as your order is placed, our fulfillment process goes into motion. To change or cancel an order, please follow the steps listed below. The sooner we receive a request, the faster we can revise your order.

    Standard Shipping - Please call Customer Care at 866-436-3393 for assistance. They will locate your order and see if it can be revised or cancelled. If the product has already shipped, you may return it under our Return Policy.

    Home Delivery –To change or cancel an order, call Customer Care at 866-436-3393. They will determine where your order is in the process and whether it can be revised or cancelled. If you call at least 48 hours before the scheduled delivery time, we will refund the purchase amount, including delivery fees, as described under our Return Policy.

    If you contact us less than 48 hours prior to the delivery date, we will refund the amount of the order less the delivery fees.

  • Q: My order was cancelled, but the charge is still showing on my credit card account. What happened?

    A:

    These "Charges" that are appearing on your card account are actually pre-authorization holds. They are not charges; however, your card company may be temporarily holding those funds. Please contact your credit card company to release any pending holds as Ashley HomeStore has no control over the grace period for releasing authorized funds, particularly debit card funds.

  • Q: Can I change my address after an order is placed?

    A:

    To make an address change to your order, please contact Customer Care (866-436-3393). For Standard Shipped orders, please call as soon as possible as our orders do ship quickly. We can accept address changes on most orders, however, Ashley Advantage orders financed through Synchrony® and PayPal® require cancelling order and re-processing.

  • Q: How do I know if my items are available immediately?

    A:

    After you place items in the shopping cart and provide a zip code for delivery, product availability will appear along with an estimated shipping or delivery time period.

  • Q: How do I order a gift?

    A:

    Gift wrap and gift enclosures are unavailable at this time. However, you can send your purchase to an address other than your own. At checkout, you will be given the option of entering a billing address and a delivery address. Shipping and delivery email notifications will be sent to both the billing and delivery email addresses. Order confirmation and invoice notifications will be sent only to the billing email address(s).

  • Q: Do you sell gift cards?

    A:

    Unfortunately, eGift Cards are not available at this time. Many Ashley HomeStores are individually owned and operated—please contact your nearest HomeStore to see if they carry and/or accept Gift Cards. Gift Cards are only redeemed in store and cannot be applied toward online purchases. Click here for Store Locator.

  • Q: How do I update my online account information?

    A:

    1. Click on My Account located in the upper right hand corner of this page.
    2. Click on the Sign In button displayed in the drop down menu.
    3. Enter your account email and password and click the Sign In button.
    4. Now that you are signed into your account, click on Account Info located under the Manage Account menu located on the left side of the page.
    5. Under the General tab, by clicking on Edit, you will be able to edit your Name, Email, Password, and Default Shipping and Billing Addresses you may have saved within your account.
    6. Under the Settings tab, you will be able to manage your opt in/out email settings associated to your account.
    7. Other options under the Manage Account menu include viewing your Order History, viewing and modifying your Address Book, Help & Support, and managing your Wish Lists.

  • Q: Do I have to set up an account to make an online purchase?

    A:

    Guest checkout is available, so it is not necessary for you to set up an account. It is highly recommended that you create an account to make checkout, order tracking and warranty service easier in the future.

  • Q: Why may prices online vary from the price at my local store?

    A:

    Ashley HomeStores are independently owned and operated and each location is free to set their own prices.

  • Q: Are all Ashley HomeStore products available online?

    A:

    We showcase an incredible assortment of furniture, mattresses and decorative accessories on our website; those available for purchase will vary. Our online assortment is continuously expanding, check back regularly for new items that are being added daily. In addition, unique items continue to arrive at your Ashley HomeStore. Click here for Store Locator.

  • Q: Can I order catalog products online?

    A:

    Not all catalog items are available to purchase online. To check availability online, find the item number that corresponds to the catalog product. Enter the number in the search box at the top of any page. Next, click the check price button, if the item is available for purchasing online, simply add it to your cart. If it is only available in-store, you can visit or contact a store about product availability. Click here for Store Locator.