Main Menu
×
You have successfully subscribed - Test You!
Success Icon

Success

You are now subscribed to Ashley Furniture

×

Returns


  • Q: What if my item arrived damaged?

    A:

    If your Standard Shipping item arrives damaged, please contact Customer Care within 72 hours and we will either repair or replace the item. For Standard Deliveries where a manufacturing defect is discovered after the 30-day return period, consult the manufacturer's warranty, if any. 

  • Q: What if I don’t want my item for any other reason than damaged?

    A:

    Not completely satisfied? We accept the return of Standard Shipping item(s) within 30 days of delivery. Please note, customer is responsible for return shipping fees. 

  • Q: What is your online return policy?

    A:

    Many quality steps are taken to ensure your products arrive to you in excellent condition. It is very important you inspect the purchase upon arrival. If any damage has occurred, call Customer Care at 866-436-3393, Monday through Friday, 7 a.m. to 7 p.m. (CT) & Saturday, 7 a.m. to 5:30 p.m. (CT). In many cases, we can provide you with replacement parts and service as needed.

    Our return policy is as follows:

    Standard Shipping Items

    If your Standard Shipping item arrives damaged, please contact Customer Care within 72 hours. For other issues concerning Standard Shipping orders, call us within 30 days after delivery and we will either repair or replace the item. Not completely satisfied? We accept the return of Standard Shipping item(s) within 30 days of delivery. For Standard Deliveries where a manufacturing defect is discovered after the 30-day return period, consult the manufacturer's warranty, if any. Please note, return shipping fees apply.

    In-Home Delivery Items

    You have 72 hours after a Home Delivery to report if an item is delivered damaged, defective or if you are unhappy with it in any way. Call the phone number on your emailed order confirmation and we will work with you to repair, replace or pick up the item for a return. In-Home Delivery items with manufacturing defects discovered after the 72 hour return period may be covered by the manufacturer's warranty, if any; please contact the customer service number listed in your emailed order confirmation for assistance.

    Return Requirements

    In order to receive the full amount of the refund described in this Return Policy, all item(s) must be: (1) in new/unused condition and (2) returned with all accessories and parts securely packed in all original packaging (unless the packing was removed as a part of the In-Home Delivery, in which case please re-pack in a manner to prevent damage during return shipping). Clearance Items are final sale items and cannot be returned unless they are delivered damaged. Please note, return shipping fees may apply.

    Mattresses and Foundations

    Mattresses and Foundations may only be returned if delivered damaged or later found to be defective. If your mattress or foundation is delivered damaged, contact the customer service number listed in your emailed order confirmation for assistance within 72 hours of delivery. Defects discovered more than 72 hours after the mattress or foundation was delivered may be covered by the manufacturer's warranty, if any.

    Exchanges/Refunds.

    The returned item(s) are inspected immediately upon receipt. Any appropriate exchanges, credits and refunds will be issued for the purchase price of the item(s); taxes are refunded in accordance with applicable state law. With the exception of damaged or defective merchandise, shipping, delivery, and handling charges are nonrefundable, and return shipping or pickup fees may apply. Most refunds or credits are based on the payment method used at the time of purchase. Please allow 7-10 days following receipt of the return items for any credit or refund to display on your credit card statement.

  • Q: Can I return an online purchase to an Ashley HomeStore?

    A:

    If you received your order by Standard Shipping (UPS or Fed Ex or DHL or USPS), there is information on the packing list on how to return your product. For In-Home Delivery orders, please call Customer Care at 866-436-3393, Monday through Friday, 7 a.m. to 7 p.m. (CT) & Saturday, 7 a.m. to 5:30 p.m. (CT) for assistance with your return.  Once the item is received, we will refund the cost of the item excluding shipping and handling fees. 

  • Q: How can I get a refund or exchange for furniture purchases made in store?

    A:

    If you purchased in store, check the terms and conditions provided to you at time of purchase (sometimes they are located on back of your receipt). Each store is independently owned and operated; therefore, they set individual policies regarding returns and exchanges. Please contact the store where you made the purchase. The store's phone number is located on your receipt or on our store locator.

  • Q: How long does it take for a refund to show up on my credit card?

    A:

    After we receive the returned goods, it takes 7–10 business days (not including weekends and holidays) for a refund to be credited back to your card.  For assistance, call Customer Care at 866-436-3393, Monday through Friday, 7 a.m. to 7 p.m. (CT) & Saturday, 7 a.m. to 5:30 p.m. (CT).