Before You Buy To avoid delivery day disappointments, measure the area you plan to place your new furniture in, as well as the furniture you have selected to purchase, before placing your order. Also measure any doorways (height and width) through which the furniture must pass to get to its final position in your home. Identify any delivery obstacles – is there enough ceiling clearance? Will the furniture clear the stairway or elevator? Can the piece be maneuvered around any right angles? Because of our commitment to providing you with outstanding customer service, as safely and efficiently as possible, delivery personnel are unable to hoist furniture or carry furniture up more than 3 flights of stairs. An elevator must be available for deliveries to the 4th floor and above.
Delivery Day In preparation for your delivery, please remove pictures, accessories, etc. from your walls to prevent damage. Keep children and pets secure during the delivery to prevent injury. Also ensure that the area where you would like your furniture placed is free and clear of old furniture and any items that may obstruct the passageway of the delivery team. Ashley Furniture HomeStore will deliver, assemble, and set-up your new furniture purchase and remove all packing materials from your home. Our delivery teams are not permitted to move your existing furniture, electronics, or other household belongings and cannot set up lamps, hang pictures or mirrors on walls, or make electrical connections for entertainment units.
To avoid delivery day disappointments, measure the area you plan to place your new furniture in, as well as the furniture you have selected to purchase, before placing your order.
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